+44 (0)141-887-0006 / 24HR MOBILE: 0778 879 5695

Terms and Conditions

Privacy Statement

Privacy Policy Overview

1.1 Privacy Policy Overview

The purpose of this privacy policy is to explain how Strathclyde Chauffeur Services Ltd will "process" [i.e. collect, store and use] your personal data.

1.2 Personal data is information which relates to an identifiable living individual only.

1.3 This Privacy Policy is expressly incorporated into the Terms and Conditions of Use of this web site.

1.4 Strathclyde Chauffeur Services will act in accordance with the relevant current legislation and will aim to meet the current best practice with regard to the processing of personal data.

Payments

Payments Policy Overview

2.1 Privacy

We do not store credit card details nor do we share customer details with any 3rd parties.

2.2 Delivery

All bookings are undertaken to pre-agreed criteria with works undertaken by Strathclyde Chauffeur Services Ltd, or when necessary one of our approved affiliates, logistical impact on day- to- day bookings may have some additional cost, this will be based on circumstance and will be agreed prior to charge.

2.3 Cancellation

Please see our cancellation policy below.

2.4 Payment Contact Details

Please contact us by email at This email address is being protected from spambots. You need JavaScript enabled to view it. for all payment enquiries. Our office address is 
Payments 
Strathclyde Chauffeur Services Ltd.
5 Raeswood Path
Crookston, 
Glasgow, 
G53 7AS

Terms and Conditions of Hire

CONTRACT PRICE

At the time of making your reservation you will be quoted with a Contract Price. This Contract Price will remain unchanged unless alterations are made by you to the journey itinerary after the reservation has been made. Any such various will be charged to you accordingly (see "AMENDMENTS TO BOOKINGS", below)

PAYMENT

Strathclyde Chauffeur Services may require you to make payment of a 50% deposit or a £50 minimum charge (whichever is the greater) to be paid at the time of the reservation/booking with the balance due 4 weeks prior to the service.

Services under £100 must be paid in full at the time of booking.

Confirmation and receipt will then be forwarded to the credit card holder making the reservation. If paying by cheque please make it payable to Strathclyde Chauffeur Services Ltd. If the deposit and/or balance is not paid in time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit. (Wedding Packages have separate arrangement see price list).

PRICES

Quotations are based on the requirements outlined by you and our estimated time to leave from our base, complete the services and return to base.

Extra journeys or duties requested by you on the day, where possible, will be charged at the hourly rate.

BANK HOLIDAYS, PUBLIC HOLIDAYS & UNSOCIAL HOURS

Additional charges may be incurred for any servicesprovided to you on a public or bank holiday or during unsocial hours (8pm to 8am).

COSTS

Any costs incurred on the journey (including parking costs and toll costs) will be charged to you at cost. If parking tickets are issued to our drivers/vehicles as a result of your instructions then you will be invoiced for additional costs to cover these.

AMENDMENTS TO BOOKINGS

Please ensure when booking that accurate details are provided. Any subsequent changes after your confirmation invoice has been issued may not be possible due to other commitments. If the change(s) can be made there may be a £25 administration fee.

You must give written notice of the amendment to SCS as soon as possible.

CANCELLATIONS

Should you wish to cancel your confirmed booking, you must advise us as soon as possible. If after making a reservation you cancel your booking, the following charges may apply:

  • Cancellation from time of booking until 2 days prior to the date of travel - £50 (subject to agreement)
  • Cancellation between 2 days and 2 hours prior to travel - 50% of the Contract Price (subject to agreement)
  • Cancellation within 2 hours of travel - 100% (subject to agreement)

A cancellation invoice will be supplied on request for insurance claims.

NO SHOW

If you fail to arrive at your previously agreed collection point then NO REFUND will be issued.

FORCE MAJEURE

Strathclyde Chauffeur Services shall not be in breach of this agreement, nor liable for any failure or delay in performance of any obligations under this agreement arising from or attributable to acts, events, omissions or accidents beyond its reasonable control, including but not limited to any of the following: war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or extreme or adverse weather conditions, Ash clouds. Strathclyde Chauffeur Services shall not pay to you any compensation if your travel arrangements require to be cancelled or change in any way as a result of unusual or unforeseeable circumstances beyond our control.

WAITING TIME

The first 30 minutes of waiting time (excluding airport transfers) is included in the Contract Price.

Thereafter, waiting time will be charged at our basic hourly rate based on our current tariff at the time of journey.

FLIGHT DELAYS

Airport to City Centre transfers should take no more than 1 hour (Glasgow + Edinburgh), we therefore include 1 hour in our executive transfer rate and 1.5 hours for other vehicles. If following a reservation the client fails to arrive on the flight detailed at the time of reservation then the chauffeur shall wait for a maximum of 3 hours starting from the flight’s expected arrival time.

An extra charge will be incurred for the additional two hours. This will be charged at our basic hourly rate of the current tariff. If after this time the client fails to arrive, NO REFUND will be issued.

DELAYS

Strathclyde Chauffeur Services will monitor the flight progress based on information available. The chauffeur shall amend his arrival time accordingly. If however the flight arrival time is amended due to delays following the chauffeur’s arrival at the airport, then additional waiting time will be charged at our basic hourly rate from the current tariff. If, as a result of extreme delays the chauffeur is required to return to the airport in order to collect the client, then this will be at the convenience of Strathclyde Chauffeur Services.

Strathclyde Chauffeur Services are obliged to carry out other pre-booked reservations, and cannot cause delays and inconvenience to other clients as a result of flight delays. To ensure that a vehicle is available for your late arrival please inform our office as soon as you are aware of any delay to your arrival time.

ROUTE

The route taken is at the driver’s discretion. The driver will take the best possible route and in the event of heavy traffic congestion, he/she will amend the route if necessary and endeavour to deliver you to your destination on time. Strathclyde Chauffeurs does not accept responsibility for any delays or missed appointments/travel arrangements.

SMOKING

Strathclyde Chauffeur Services does not permit smoking in any vehicles.

ALCOHOL & FOOD

The consumption of alcohol and food is forbidden in all vehicles used by Strathclyde Chauffeurs unless pre-booked direct with Strathclyde Chauffeurs.

DOGS

Guide dogs are allowed in our vehicles but must be declared at the time of reservation.

CHILDREN

Strathclyde Chauffeurs DO NOT provide child seats for our vehicles. If a child seat is required for your journey, it must be provided by the parent/carer of the child and fitted correctly. The parent/carer is responsible for the safety of the child at all times.

DISORDERLY BEHAVIOUR

Strathclyde Chauffeur Services reserve the right to refuse travel to any person deemed to be a nuisance or danger to our passengers or employees including where any passengers are carrying or using any illegal drugs or weapons. If necessary Strathclyde Chaufferus may request the police to assist us in removing any offenders from our vehicles. In these circumstances NO REFUND will be issued and NO COMPENSATION will be paid.

RESPONSIBILITY

In addition to those items detailed in "FORCE MAJEURE", above Strathclyde Chauffeur Services DO NOT accept responsibility for any of the following:

  • theft or damage of any item belonging to any of the passengers travelling in our vehicles unless caused by a member of our staff
  • delays caused by road traffic accidents or other traffic conditions
  • any passenger leaving possessions or items in the vehicle does so at their own risk.

VEHICLES

Strathclyde Chauffeur Services aims to provide you with the vehicle group booked all times. However we reserve the right to provide a similar vehicle if such vehicles are not available.

LUGGAGE

All luggage is to be placed in the luggage compartment provided. The driver must agree to any item that you wish to take into the vehicle with you.

DAMAGE

If any of our vehicles is damaged or soiled as a result of passengers’ actions, we will charge the client named on the contract fully for the amount to rectify the vehicle and for time lost whilst the vehicle was taken out of the fleet.

INSURANCE

The vehicles/drivers of Strathclyde Chauffeur Services are fully insured including Public Liability Insurance.

COMPLAINTS

If for any reason you are unhappy with an aspect of your journey or a member of our staff please make your comments known to the driver at the time of the incident. You will also be required to put your complaint in writing and send it to our office: 

Complaints 
Strathclyde Chauffeur Services Ltd
5 Raeswood Path
Crookston, 
G53 7AS

detailing the date and time of the complaint, the driver’s details and the nature of your complaint. Strathclyde Chauffeur Services will endeavour to rectify these matters immediately but may take further action if necessary.

LAW

These terms and conditions are governed by and construed in accordance with the law of Scotland.

What our clients say.

  • Sarah - January 2018

    Many thanks, the service was absolutely superb! Emma will sort the payment to be sent to you today.
  • Emma - November 2017

    Thank you for the invoice, which I've sent for payment, and for a great service yesterday. Kenneth was very happy.
  • Rose - July 2017

    Can you pass on our thanks to Thomas for getting my in-laws home and ensuring they got into the house safely. Won't hesitate to use your services again if needed and will gladly recommend you to anyone looking for the same.
  • Phillip - July 2017

    I was just talking to Ned this morning and he was delighted with the service from SCS over the two days. I will make sure that you are paid promptly.
  • Romina - July 2017

    I've just been sent a video of my parents reaction when the car arrived - priceless! They were loving it, thanks very much!
  • Emma Rush - March 2017

    As always, thank you for your assistance and professional service! I will be in contact when we are back in Scotland.
  • Paul Doran - March 2017

    The driver provided an excellent service and even though offered, he wouldn’t accept a tip which is a thoroughly professional approach. I will have no hesitation in recommending your service to others as and when required.
  • Andy - December 2016

    Thank you again for your assistance. Andy was very impressed with yesterday's service and we will certainly use your firm again next time he is in Glasgow and requires a driver.
  • Jim Caldwell - July 2016

    I want to thank our driver-John Stephen-for the extraordinary experience he provided for us as we searched for the origins of our Caldwell family ancestry that left Scotland for America about 170 years ago. He went way beyond our expectation in assisting us in tracking down our ancestry in Lugton Scotland. He found the original family homestead, the Historical Caldwell House and arranged for golf on the private Caldwell Golf Course and topped it off with a Scottish Bag Piper playing the pipes as we enjoyed a salute with Scottish whiskey on hole number 8. What a fabulous day that we will remember for a life time. All thanks to our driver John.
  • Diane Doherty - July 2016

    “Steve was very helpful and managed to organise a transfer to The Open, Troon at short notice. The service on the day was fantastic and we are already looking to book our next corporate event”
  • Liz GCT - April 2016

    Just wanted to let you know my Mum and her party were very impressed with your driver, who drove them around on Sunday, and I personally wanted to thank you for sorting a replacement vehicle.
  • Lynne - April 2016

    Hello Steve, it's Liz from GCT. I just wanted to thank you for the Airport pick -ups this morning. Tommy was wonderful and some of my passengers texted me to say how helpful and great he was.

    OFFICES

    5 Raeswood Path

    Crookston

    Glasgow

    G53 7AS

    United Kingdom


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    Office: 0141-887-0006

    24HR Mobile: 07788795695

    email: info@strcs.co.uk

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